Drawing inspiration from the traditional Mayan building techniques, the design of this hotel pays homage to the rich cultural heritage of the region. Utilizing the "Chukum" method, which involves the use of resin from the Chukum tree to cool the interiors, the hotel captures the essence of Mayan architecture.
Nestled amidst lush greenery, the property gracefully emerges from the natural surroundings, perched atop elevated rocks, allowing the gentle Caribbean breezes to caress its structure. Crafted predominantly from wood, this intricately designed beachfront retreat is undeniably one of the most exceptional, meaningful, and comfortable accommodations on the Riviera Maya. Every stay includes full access to the renowned Papaya Playa Project Resort, as the hotel is situated within the resort grounds.
Services included with this booking:
Daily:
• Experience Host - Fluent...
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Nestled amidst lush greenery, the property gracefully emerges from the natural surroundings, perched atop elevated rocks, allowing the gentle Caribbean breezes to caress its structure. Crafted predominantly from wood, this intricately designed beachfront retreat is undeniably one of the most exceptional, meaningful, and comfortable accommodations on the Riviera Maya. Every stay includes full access to the renowned Papaya Playa Project Resort, as the hotel is situated within the resort grounds.
Services included with this booking:
Daily:
• Experience Host - Fluent in English & Spanish
• Butler Service
• Housekeeping
At an additional cost:
• Chef Service
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Distribution
Services
Assistance
Concierge Services
- Round-the-clock local support available from booking to departure
- Stay customization according to your preferences
- Transportation arrangement
Additional Concierge Services
After you have finalized your accommodation reservation you can book a wide range of customized premium services to enhance your stay such as:
Booking Conditions
Check-in: from 14h00
Check-out: by 10h00
* Pre-arranged early check-in and late check-out options are available, subject to availability and may incur an additional fee.
- A photo of the ID for all overnight guests must be sent to us prior to arrival.
- Random visits are not allowed and require prior approval.
- Parties are strictly prohibited.
- Loud music is not allowed after 10 PM.
- Smoking is not permitted inside the property.
- Pets are allowed with prior approval.
- Please note that if your check-in or check-out is scheduled for after 7 PM in the evening or before 9 AM in the morning, there will be an additional fee of $30 per check-in or check-out.
To secure your reservation, we require a 50% deposit within 2 business days of contract agreement. The balance will be due as per the terms outlined in your contract, which is anytime between 90 and 30 days before your stay commences.
Prior to your stay, we will request a security deposit to cover any potential damage or unforeseen events. The deposit amount is specified in the contract before your booking and will be released once we confirm that no damage occurred during your stay.
