Luxury Property & Guest Services Specialist

We are looking for a Rio based experienced individual, passionate about customer relations and delivering excellent service standardsThe ideal candidate will have at least 5 years experience in a professional work environment, with advanced office skills.  They will possess strong experience in a client oriented business, with high commitment to quality and happiness of the end user.

Position Requirements:

  • Providing excellent quality service to our new and returning guests is priority number one.  The utmost in professional and great presentation skills is required. 
  • Excellent communication and interpersonal skills – outstanding telephone manner is essential, and it's imperative that you tailor and customize communications - both by email and phone - for each individual guest
  • Confidence, with the ability to prioritize, delegate and meet deadlines and quotas ie: accomplishing sales / rental goals
  • Positive, energetic attitude at all times, as well as being hard-working, dynamic and with great team spirit
  • Enjoys being part of a close knit team of international staff
  • Fast learner – adapting to new processes in a rapid changing market
  • Computer literacy is key, as you will need to learn new internal management systems
  • Proactive & reactive simultaneously - Show initiative by knowing the client base and anticipating their needs, but also be able to act quickly and efficiently when a guest requests
  • Ability to remain calm & courteous under pressure, and effective conflict management
  • Fluent in English and Portuguese, with more languages an advantage
  • Excellent writing skills, in regards to being able to effectively answer emails quickly and professionally, and in helping Rio Exclusive to write or update literature for our website, advertisements, publications, etc
  • Excellent negotiation skills & understanding of basic legal contracts / sales documents
  • While this list gives a general overview of the responsibilities, the job description will be forever changing and adapting to new objectives and responsibilities that are required. 

 

  • For full information please see PDF attached, then, send your CV and cover letter to work@rioexclusive.com

 

 

 

 

Type: Full time
Occupations: B to C
Salary: Up to R$100.000  Per year
Languages: English &  Portuguese 

Download detailed PDF